Terms and Conditions – Entrega Mega

Last Updated: May 2026

By accessing or using Entrega Mega's website, mobile application, WhatsApp ordering system, or delivery services, you agree to these Terms and Conditions.

1. Services

Entrega Mega provides delivery, pickup, courier, and related logistics services. Service availability, pricing, delivery times, and service areas may change without notice.

2. User Responsibilities

You agree to:

• Provide accurate and complete information.
• Ensure pickup and delivery information is correct.
• Be available to receive communications regarding your order.
• Comply with all applicable laws and regulations.

You may not use our services for unlawful, dangerous, prohibited, or fraudulent activities.

3. Prohibited Items

Entrega Mega reserves the right to refuse, cancel, or terminate any order involving:

• Illegal substances
• Weapons or explosives
• Hazardous materials
• Stolen property
• Counterfeit goods
• Any item prohibited by applicable law

Customers are solely responsible for ensuring that items submitted for delivery are lawful.

4. Pricing and Payment

All fees are displayed before order confirmation whenever possible.

Additional charges may apply for:

• Express or urgent deliveries
• Oversized or heavy items
• Remote locations
• Extended waiting times
• Failed delivery attempts

Payment must be completed before or at the time of service unless otherwise agreed.

5. Delivery Times

Estimated delivery times are estimates only and are not guaranteed.

Delays may occur due to:

• Traffic
• Weather
• Road conditions
• Customer availability
• Force majeure events
• Other circumstances beyond our reasonable control

6. Failed Deliveries

If a recipient is unavailable or delivery cannot be completed due to incorrect information provided by the customer, additional fees may apply for redelivery, return, storage, or cancellation.

7. Lost or Damaged Items

Customers are responsible for securely packaging items before delivery.

While Entrega Mega will exercise reasonable care, we are not responsible for:

• Improperly packaged items
• Pre-existing damage
• Indirect or consequential damages
• Losses resulting from circumstances beyond our control

Any claim for loss or damage should be reported within 24 hours of delivery.

8. Limitation of Liability

To the maximum extent permitted by law, Entrega Mega's liability shall be limited to the amount paid for the specific delivery service giving rise to the claim.

Entrega Mega shall not be liable for indirect, incidental, special, consequential, or punitive damages.

9. Cancellations and Refunds

Orders may be canceled before driver dispatch. Once a driver has been assigned or dispatched, cancellation fees may apply.

Refund requests will be reviewed on a case-by-case basis.

10. Driver and Customer Conduct

Customers and drivers are expected to interact respectfully and safely.

Entrega Mega may suspend or terminate access to its services for abusive, threatening, fraudulent, or unsafe behavior.

11. Intellectual Property

All content, logos, trademarks, branding, software, and materials associated with Entrega Mega remain the property of Entrega Mega and may not be copied or used without permission.

12. Privacy

Your use of our services is also governed by our Privacy Policy.

13. Modifications

Entrega Mega may modify these Terms and Conditions at any time. Continued use of the services after updates constitutes acceptance of the revised terms.

14. Governing Law

These Terms and Conditions shall be governed by the laws applicable in the jurisdiction where Entrega Mega operates, unless otherwise required by applicable law.

15. Contact Information

Questions regarding these Terms and Conditions may be directed to Entrega Mega through our website, WhatsApp, or customer support channels.